How To Order
We appreciate it isn't always easy to buy dresses online, especially when you have more than one bridesmaid to consider. However, buying online can save you a lot of money!
Simply order online from our Sample Dress Collection. Sample dresses are dispatched within 7 working days and must be returned to us within 14 days of receipt for either a refund or to proceed with a custom made or standard dress order.
STANDARD SIZE DRESSES
Simply order online (remember to check the size chart shown on each item page first as these can vary between styles). On receipt, if the items are not suitable, you simply email us, within 14 days of receipt, at firstname.lastname@example.org to arrange a return.
CUSTOM MADE DRESSES
Following on from popular demand, we are offering more styles in custom made only sizes now to make it easier for you to buy your perfect dresses without worrying if they are going to fit or be the right colour shade.
We do advise that if you are considering buying a custom made dress that you order one (or more!) of our Sample Dresses first, decide if you like it or not, return it to us within 14 days of receipt and then proceed with a custom made order or receive a refund. (Please see below for full details)
If you love your Sample Dress, you then continue to place a *custom made order. Our bespoke dresses are made to your specific requirements. After making a decision on style and colour you simply need to tell us the colour and measurements that you require and we will have your dress made especially for you. (Don't worry, we will send you diagrams and full instructions on how to measure to get the perfect fit!)
This really does save time and extra expense having dresses altered or shortened to fit and is a very popular alternative to buying standard sized dresses.
*Please be aware that custom made items are not eligible for cancellation, return or exchange as they are made to your specific requirements. Please make sure you understand this before committing to a custom made order.
If ordering for a flower girl or Junior bridesmaid, please remember to allow within the measurements enough growing room between the order date and the wedding.
Our Sample dresses and our Infinity dresses in either standard or plus sizes are all fully refundable .
How Do I Order a Custom Made Dress?
1. Because our Custom Made items are not eligible for return or exchange, as they are made to your specific requirements, we strongly advise you to order a Sample Dress first to ensure that your custom made items are in the style, fit and colour that you require. Your Sample Dress will be dispatched within 7 working days of you placing an order.
IMPORTANT - Please note that if you do not see the colour and/or size that you require, you can still order a dress a size down or a size or two up as the majority of our sample dresses have adjustable lace up backs which will still give you a great idea of how the dress, custom made in your size, will look. If you do not see the colour you require, we will also send you a fabric swatch of your desired colour. You just need to add a note in the Comments Box at checkout or you can drop us an email to email@example.com
2. On receipt of your Sample Dress, you have up to 14 days to try it on and see if you like the design, quality and fit. If it is not for you, please contact us, within 7 days, and we will send you a Returns Slip so that you can return the item for a refund. Please DO NOT return items to our Head Office address as they do not process returns there. Items must be returned within 14 days of receipt . Once your item has been received and checked by us, we will issue a refund to you within 7 working days. Please note that when ordering a sample dress this is only a loan dress for testing purposes and you are not purchasing the dress itself, only the service of trying out one of our dresses before you either return for a refund or proceed to place a custom made order.
3. If you love the dress and want to order Custom Made items, please contact us within 7 days. We will send you a Returns Slip to enable you to return the Sample Dress and you will then use the payment you have already made, towards your Custom Made order (you will be invoiced for the remainder) . We will send you full details and diagrams of how to measure for your Custom Made dresses once you have confirmed that you wish to proceed with your order.
*If your order is for 4 or more custom made dresses, you can split the payments over 2 months. Please contact us for details.
Important -Please order all of your custom made dresses at the same time (or within a couple of days of each other) to ensure exact same colour match. If you decide to add another dress on at a later date, please be aware that we cannot guarantee the exact same colour shade match as the rest of your order due to different rolls of fabric being used.
If you have any queries at all about this process, please do not hesitate to email us at firstname.lastname@example.org