UK Online Company. Free UK Postage.

Frequently Asked Questions

 Q. Do You Have a Store I can Visit?

A. We used to have a little boutique in the Midlands however as the vast majority of our sales were happening online, we made the decision to close this in December 2018 and now concentrate on our online sales. We are now online only and therefore do not have facilities for you to try on or view the dresses.  

Q. How Does Your Ordering System Work?

A. We offer the following items:

a) Sample Dresses - we recommend that you order a sample dress before proceeding with a full order. This way, you can receive the item earlier and have a look at it and make a decision before placing a larger order. (Please note that sample dresses are for the purpose of trying on only and will need to be returned to us within 14 days)

b) Custom Size Dresses - this is where we make your item to your requested measurements. Custom size items are not eligible for cancellation, refund or exchange as they are made to your specific requirements. 

Simply select Custom Size  from the drop down box on the item page. Please remember to add the wedding date in the comments box at checkout. Within 48 hours, we will email you our Measurement Information Guide which explains what measurements we will need and when to provide them by. 

Important -Please order all of your dresses at the same time (or within a couple of days of each other) to ensure exact same colour match.   If you decide to add another dress on at a later date, please be aware that we cannot guarantee the exact same colour shade match as the rest of your order due to different rolls of fabric being used.  Please also be aware that if you are ordering different styles that have lace bodices, the colour shade of the lace may not exactly match each other - this is due to the different dyeing processes taking differently on different types of lace.

 

Q. What Are Your Delivery Times?

A. Our Sale Items and Sample Dresses are delivered within 14 days of receipt of your order and are sent by Royal Mail Recorded Delivery.

Custom made items are delivered within approximately 8 weeks from the date you provide your measurements.     We strongly advise that you allow at least 3 months before the wedding date in case of any unexpected delays.  If your wedding is less than 3 months away, please contact us before ordering. Please remember to let us know the date of the wedding by adding a note at checkout.

Q. Do You Accept Returns?

 

Please read our Returns Policy for full details

Q. What is Your Cancellation Policy?

You can cancel any item  within 48 hours of placing the order. A refund will be processed within 14 working days

Q. What are your Delivery charges? 

We are a UK based company and we offer free postage on all items if sent to a UK address.    

Q. Do you Ship Outside of the UK? 

Unfortunately, we do not ship outside of the UK at the moment. 

Q. How Do I Contact You?

The quickest and easiest way to contact us is by email at hello@loulousbridalboutique.co.uk. You will receive a response within 2 business days (our business days are Monday to Friday excluding Bank Holidays)