Frequently Asked Questions
Q. How Long Will Delivery Take?
A. We are an online bridal boutique with a small boutique in the UK. Whilst we carry many of our designs, most of our items are carefully made to demand (including standard sized items) . Normal delivery times are shown on each item page, however please allow plenty of time before your event in case you need to exchange or return any items. The earlier you can order, the better to allow maximum decision time and alterations if necessary. If your event is less than 4 months away, please contact us before ordering. As a rule, most of our items are on a 6 to 8 week dispatch time (custom made can take up to 10 weeks).
Q. What Size Should I Order?
A. On each product page, there is a size chart showing measurements for each size. Please carefully check these before placing an order as some styles can have different measurements to others. If the measurements given are not what you are looking for, we can custom a selection of our items. Please see our custom made page for full details: https://loulousbridalboutique.co.uk/pages/custom-size-custom-colour-dresses
Q. What Are Your Delivery Charges?
We are a UK based company and we offer free postage on all items if sent to a UK address. All items will be sent by tracked delivery and so a signature will be required on delivery. For international buyers please see below. *If items are sent for exchange, we reserve the right to charge postage on any replacements sent.
Q. Do you Ship Outside of the UK?
Yes, we ship worldwide. Your shipping costs will be shown at checkout and vary from country to country. We only charge what it costs us to send your order but please note we only send items by Tracked Delivery. Please be aware, that if you are not based in the UK, you may be charged import tax when the item arrives in your country. This varies from country to country and is not included in the price of your order. Please check with your local Tax Office for full details.
Q. Do You Accept Returns?
A. Yes, of course. You have 14 days (starting from the date you receive your item) to let us know you wish to return your order for a refund or an exchange. You then have a further 14 days to return your order (so, 28 days in all) . Please note that Custom Made or Custom Colour items are excluded from our returns policy. Refunds are issued within 14 days of us returning the item back.
You can find our Returns Policy on our website
Q. How Do I Contact You?
The quickest and easiest way to contact us is by email at email@example.com. You will receive a response within 2 to 3 business days. .
We also have a landline telephone number at the shop. Please note however that as we are only open for appointments, this phone is not manned every day. It may therefore be quicker to email us.
Tel: 01543 425495
Q. Can We Come and View Your Dresses?
It is easy and convenient to order online and that's how we can keep our prices so reasonable. However, although we are primarily an online boutique, we do have a small boutique in the Midlands where you can come and have a look at what we have in stock. (We can only show you what we have in stock on the day, so unless you have pre-ordered a particular item, you will need to check if we have it in stock before committing to an appointment date). We can accommodate visitors to our boutique by prior appointment only We have a lovely fitting room where you can try on some of your favourite items before deciding to buy. Please note that we do not take measurements so if you are considering a custom made item, please have your measurements taken and bring your measurements with you when you visit. You can also buy on the day if you wish, as we can take payments by cash, debit or credit card.