Frequently Asked Questions
PLEASE SEE OUR CURRENT SITUATION DURING THE COVID-19 SITUATION
Q. How Long Will Delivery Take?
A. We are a UK online bridal boutique . Most of our items are carefully made to demand (including standard sized items) . Normal delivery times are shown on each item page, however please allow plenty of time before your event in case you need to exchange or return any items. The earlier you can order, the better to allow maximum decision time and alterations if necessary. As a rule, most of our items are on a 4 to 6 week dispatch time - this applies to both standard and custom sized items. Please ensure that you enter the Wedding date in the comments box on the checkout page.
If you are ordering a Sample Dress from our Sample Dress Collection, dispatch will be within 7 working days.
Q. What Size Should I Order?
A. On each product page, there is a size chart showing measurements for each size. Please carefully check these before placing an order as some styles can have different measurements to others. It is always best to go up a size if you fall in between sizes. If the measurements given are not what you are looking for, we can custom a selection of our items. Please see our custom made page for full details: https://loulousbridalboutique.co.uk/pages/custom-size-custom-colour-dresses
Q. Can I order a Colour Swatch?
Yes, please see our Colour Swatch Order Form.
Q. What is Your Cancellation Policy?
Please note our custom made/custom colour items are not eligible for cancellation.
As our items are made to demand (including standard sized items) , if you wish to cancel your order, you must do so within 14 days of placing the order by sending an email to email@example.com . After that time, our dressmaker will have already started work on your dress and therefore cancellation after 14 days will incur a charge of 15% of the total price you have paid *This does not affect your statutory right to return the order within 28 days of receipt for a refund or exchange (this excludes Custom Size or Custom Colour items) . Please see our Returns & Exchanges page for more details: https://loulousbridalboutique.co.uk/pages/returns-and-exchanges
*Please note that the following items are exempt from Cancellation - Items that are made to your specific size or colour requirement (Custom Size or Custom Colour) .
Q. What are your Delivery charges?
We are a UK based company and we offer free postage on all items if sent to a UK address. For international buyers please see below. *If items are sent for exchange, we reserve the right to charge postage on any replacements sent.
Q. Do you Ship Outside of the UK?
Yes, we ship worldwide. Your shipping costs will be shown at checkout and vary from country to country. Please be aware, that if you are not based in the UK, you may be charged import tax when the item arrives in your country. This varies from country to country and is not included in the price of your order. Please check with your local Tax Office for full details.
Q. Do You Accept Returns?
A. Yes, of course, but you must first contact us by email within 14 days (starting from the date you receive your item) to let us know you wish to return your order for a refund or an exchange. You will then be emailed a Return Slip and instructions on how to return your order. You then have a further 14 days to return your order (so, 28 days in all) . Please note that Custom Made or Custom Colour items are excluded from our returns policy. Refunds are issued within 14 days of us returning the item back. Please do not return items to our Head Office address as these will be returned to sender. You will be notified of the returns address once you have contacted us to let us know of your wish to return.
Please note that if you have ordered a sample dress from our Sample Dress collection, you must return the item within 14 days to be eligible for a refund or exchange.
You can find our Returns Policy on our website
Q. How Do I Contact You?
The quickest and easiest way to contact us is by email at firstname.lastname@example.org. You will receive a response within 2 business days (our business days are Monday to Friday excluding Bank Holidays)