As we are an online company with a small boutique, most of our dresses are made to demand. Delivery can vary from item to item so please check the item page before ordering as some of our dresses can take 6 to 8 weeks for dispatch. (Custom made dresses can take up to 10 weeks) Please ensure this meets your time frame before ordering. If there are any unavoidable delays with your item, we will advise you and give you the opportunity to cancel if you wish. It is advisable to order your item(s) in plenty of time in case you need to exchange or return any items. If your event is less than 4 months away, please contact us before ordering to ensure we can meet your timescale and to allow time for any alterations or exchanges that may be needed. Please be aware that, on occasion, custom made items can take a little longer (up to 10 weeks) so please let us know before ordering if your order is time sensitive.
To help prevent the need to return or exchange your item, please ensure that you check and understand the measurements given on each sales page (these can differ from item to item so please ensure that you have checked these before ordering). Please contact us at firstname.lastname@example.org if you need any help regarding this.
If ordering more than one dress in the same style and colour, it is advisable for you to order these at the same time to prevent any problems with colour shade difference as different fabric batches can have a very subtle colour variation.
As our items are made to demand, can we please request that any cancellations be made within 3 working days of you placing your order. This does not, of course, affect your statutory right to return your order for a full refund on receipt of your item and in line with our Returns Policy.