As we are an online company , most of our dresses are made to demand. This includes both standard sized items and custom made items.
Delivery can vary from item to item so please check the item page before ordering as most of our dresses can take between 6 and 8 weeks for dispatch. Please ensure this meets your time frame before ordering. It is advisable to order your item(s) in plenty of time in case you need to exchange or return any items. If your wedding is within the next 3 months, please contact us before ordering. Seasonal and Bank Holidays can also affect dispatch of orders.
To help prevent the need to return or exchange your item, please ensure that you check and understand the measurements given on each sales page (these can differ from item to item so please ensure that you have checked these before ordering). Please contact us at firstname.lastname@example.org if you need any help regarding this.
As our items are made to demand, can we please request that any cancellations be made within 72 hours of you placing your order. After that time, our dressmaker will have already started work on your dress and cancellation after 72 hours will not be possible. *This does not affect your statutory right to return the dress within 28 days of receipt for a refund or exchange. Please see our Returns & Exchanges page for more details: https://loulousbridalboutique.co.uk/pages/returns-and-exchanges