As we are an online company , most of our dresses are made to demand.
Delivery can vary from item to item so please check the item page before ordering as most of our dresses can take between 6 and 8 weeks for dispatch. Please ensure this meets your time frame before ordering. If there are any unavoidable delays with your item, we will advise you and give you the opportunity to cancel if you wish. It is advisable to order your item(s) in plenty of time in case you need to exchange or return any items. If your wedding is imminent, please contact us before ordering. Seasonal delays can also affect dispatch of orders.
To help prevent the need to return or exchange your item, please ensure that you check and understand the measurements given on each sales page (these can differ from item to item so please ensure that you have checked these before ordering). Please contact us at firstname.lastname@example.org if you need any help regarding this.
As our items are made to demand, can we please request that any cancellations be made within 7 working days of you placing your order. As our dresses are made to demand, we reserve the right to charge a cancellation fee of 20% if notice is not received within 7 working days , as work to your item will already have started.