As we are an online company , most of our dresses are made to demand. This includes both standard sized items and custom made items.
Delivery can vary from item to item so please check the item page before ordering. Our standard dispatch time (for both standard and custom items) is between 4 and 6 weeks) Please ensure this meets your time frame before ordering. It is advisable to order your item(s) in plenty of time in case you need to exchange or return any items. If your wedding is within the next 3 months, please contact us before ordering. Seasonal and Bank Holidays can also affect dispatch of orders. When Ordering please enter the date of the wedding in the comments box.
To help prevent the need to return or exchange your item, please ensure that you check and understand the measurements given on each sales page (these can differ from item to item so please ensure that you have checked these before ordering). Please contact us at email@example.com if you need any help regarding this.
*Our cancellation policy excludes Custom Made and Custom Colour dresses
As our items are made to demand (including standard sized items) , if you wish to cancel your order, you must do so within 14 days of placing the order by sending an email to firstname.lastname@example.org . After that time, our dressmaker will have already started work on your dress and therefore cancellation after 14 days will incur a charge of 15% of the total price you have paid to take into account fabrics used and work already carried out on your item. *This does not affect your statutory right to return the order within 28 days of receipt for a refund or exchange (this excludes Custom Size or Custom Colour items) . Please see our Returns & Exchanges page for more details: https://loulousbridalboutique.co.uk/pages/returns-and-exchanges
*Please note that the following items are exempt from Cancellation - Items that are made to your specific size or colour requirement (Custom Size or Custom Colour) .